What the new toolkit includes
Salesforce unveiled Agentforce 360, pitching a fuller set of tools to build and govern AI agents across its clouds and Slack. Teams can write agent instructions in plain language, orchestrate actions through workflows, and monitor performance with dashboards. The promise is less demo theater and more grunt work made automatic—triaging support tickets, processing returns, and qualifying sales leads. For regulated industries, Salesforce is emphasizing audit trails, policy controls, and the ability to set guardrails for sensitive data.

How enterprises will judge it
CIOs will test cost, accuracy, and handoffs. If automated tasks cut handle times without creating rework for human agents, adoption could scale. If not, “agent sprawl” becomes another maintenance headache. The launch also answers rivals building similar frameworks into their suites. Early pilots will be watched for measurable ROI and robust observability—who did what, when, and why. For Salesforce, the bet is that dependable task agents deepen platform stickiness and convert experiments into enterprise-wide deployments.